Terms & Conditions

A legal disclaimer

Welcome to Cadillac CUE Solutions ("we," "our," us). By using our services, website, or contacting us for CUE system replacement or related work, you agree to the following terms and conditions

Terms & Conditions - the basics

1. Services Provided

Cadillac CUE Solutions specializes in:

Cadillac CUE system replacement
Touchscreen repair
Digitizer replacement
Related diagnostic or installation services

All services are performed based on the information you provide. We are not responsible for undisclosed issues with the vehicle or previous repairs that affect service quality.

2. Appointments & Scheduling

Appointments may be scheduled by phone, email, or our website.
We reserve the right to reschedule or refuse service if conditions are unsafe or vehicle information is incomplete.
You are responsible for ensuring the vehicle is accessible and available at the agreed time.

3. Payment Terms

Payment is due upon completion of the service unless otherwise agreed.
We accept common payment methods (cash, card, or other agreed methods).
Failure to pay may result in service cancellation or refusal of future services.

4. Product Warranty

Replacement screens and components may include a 5 warranty, depending on the part installed.
Warranty does not cover:
- Physical damage (cracks, impact, liquid damage)
- Damage caused by improper installation by third parties
- Tampering or unauthorized modification
Warranty claims require proof of purchase.

5. Liability Limitation

To the fullest extent permitted by law:

We are not liable for incidental, indirect, or consequential damages, including loss of use, loss of data, or vehicle-related electronic failures not directly caused by our work.
You acknowledge that electronics replacement carries inherent risks, including compatibility issues or pre-existing damage.

6. Customer Responsibilities

You agree to:

Provide accurate and complete information about your vehicle
Back up any personal data stored in the vehicle’s infotainment system
Ensure no personal belongings interfere with service
Inspect the completed work before leaving (if work is performed in person)

7. Returns, Refunds & Cancellations

Refunds may be granted only for unused parts or canceled appointments prior to service.
Once installation begins, labor fees are non-refundable.
Installed parts cannot be returned unless covered by a warranty claim.

8. Intellectual Property

All logos, branding, images, and promotional materials are the property of Cadillac CUE Solutions.
You may not copy or distribute our content without permission.

9. Changes to Terms

We may update these Terms & Conditions at any time.
Continued use of our services constitutes acceptance of any updates.

10. Contact Information

For questions or concerns about these Terms & Conditions:

Cadillac CUE Solutions

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